Southeast Regional Crisis Center: Frequently Asked Questions

For individuals experiencing anxiety, panic, or depression episodes, are having intrusive thoughts, or are struggling to cope immediate help is available. Ideally, we’d love to help a person before it becomes a crisis, but we can also help de-escalate someone actively in crisis and determine next steps. Loved ones can call to get help with navigating what to do when someone in their life is struggling. We serve all ages 10 and up and all genders.

Step 1: Assessment

When individuals arrive at SERCC, the first step is with our Crisis Intervention Services team who will conduct a crisis assessment and determine the appropriate level of care. Recommended services may or may not include SERCC’s Crisis Residential or Crisis Bridging Services based on the level of acuity and need for safety. An individual may need a different level of service than SERCC can provide, at which time we will provide a referral.

Step 2: Immediate Care Plan

In partnership with the individual, a care plan care will be created which may involve, de-escalation, referral to an external provider, a short stay with SERCC’s on-site Crisis Residential, or safe discharge back home or another location.

Step 3: Safety Plan 

Upon leave From the start, a plan for when the individual leaves SERCC is kept in mind. Individuals are provided with a safety plan, coping tools, and follow up care through SERCC’s Crisis Bridging Services, along with help finding a longer-term provider.

Although SERCC has many safety features, it is not a locked facility. Residents stay at SERCC on a voluntary basis and can leave the premises as needed.

SERCC is not a detox center but we can support those who have substance use disorders with their mental health concerns.

SERCC uses the Crisis Assessment Tool (CAT), the Psyche Ache Scale, and Columbia Risk Screen.

Everyone receives an assessment when arriving at SERCC. The provider should send along their assessment to SERCC and once we receive this outside assessment, we will do a modified assessment with the client to provide the best recommendations for services.

Individuals can arrive and walk in at any time to SERCC or we are able to do phone assessments.
We are unable to offer transportation.
 

Daily skills groups led by Direct Support Professionals (DSPs), adults receive daily therapy group facilitated by Qualified Mental Health Professional (QMHP), while receiving residential services, individuals are allowed to go on leaves and keep in touch with family/friends and external supports.

All rooms are private with a private bathroom and shower. All rooms are anti-ligature.

Community responders will come to you and meet you at your current location to assist you in managing your immediate crisis. SERCC is a 24/7 call or walk-in crisis center. Individuals can call or walk in at any time and can meet with one of our Mental Health Practitioners to receive a Crisis Assessment and provide immediate help in addressing their current crisis.

Clients are allowed to bring comforts of home with them as long as they follow our policies. For a complete list of prohibited items and items permitted with limitations, click here.

All prohibited items that remain on SERCC’s premises upon intake will be kept in SERCC’s possession until resident discharge. Illicit Substances, weapons, firearms, and knives will be disposed of.

Upon arrival insurance information is collected and services will be submitted to the client’s insurance. Remaining amounts not covered by insurance will be the responsibility of the client. If client doesn’t have insurance, we will assist them in filling out a medical assistance application.

We don’t want finances to be a barrier to receiving services when individuals are in need. SERCC has the ability to work with those experiencing financial difficulty.

A stay at SERCC is voluntary but residents are expected to follow rules and expectations. There is a daily schedule and participation is expected. SERCC does NOT allow cellphones and other electronics in the residential area. There are phones available for use during your stay during designated phone times. Visitors are welcome between 9am-9pm. Residents may leave campus, for an appointment for example, if approved by a mental health professional.

Click here for a full list of expectations.

We strive to connect individuals with services that will help them beyond their current crisis such as ongoing mental health providers, in-patient services, community resources. 

We encourage law enforcement and community outreach groups to bring anyone in for an assessment. We can assess anyone, at any age, at any time. SERCC will refer people to the appropriate settings if we are unable to meet the client’s needs. SERCC is not a locked facility, and assessments are performed on a voluntary basis made by the individual. Individuals who are unwilling or unable to participate in the assessment process would not be able to receive services until an assessment or assessment addendum is completed by one of our practitioners.

Anyone! County case workers, mental health providers, law enforcement, educators, family or even the individual can self-refer by simply calling or walking in.

All individuals must go through Crisis Intervention assessment where recommended services may or may not include a stay at SERCC Crisis Residential. We do not take direct referrals to our residential unit without the crisis intervention.

Fill out our referral form online or simply call 507-322-3019.